Privacy Policy

Last updated: 12 June 2026

1. What we collect

When you install Shelfie on your Shopify store, we collect only what's required to operate the app:

• Product data — title, vendor, type, tags, status, inventory level, cost-per-item, price, featured image URL, collections, category, SKU, location IDs
• Order timestamps — we read the last 365 days of orders to determine each product's lastSoldAt. We do not store order line items, customer details, or payment information.
• Shop metadata — shop domain, name, currency
• Your configuration — thresholds, rules, actions you set up in Shelfie

2. What we do NOT collect

• Customer names, emails, addresses, phone numbers
• Payment or credit card data
• Order amounts (only timestamps)
• Browsing or analytics behaviour
• Any data from outside your Shopify store

3. Where data is stored

Shelfie runs on Fly.io (US-East region) with a PostgreSQL database hosted by Neon (US-East). All data in transit and at rest is encrypted.

4. Data retention

• While installed: product/order data is refreshed on every sync; snapshots retained 30 days for revert capability
• After uninstall: all shop-specific data is deleted within 90 days
• Compliance webhooks: we respond to Shopify's data-export and data-redact webhooks per the standard merchant-protection framework

5. Your rights

• Export your Shelfie configuration and snapshots — email support@cooe.au
• Delete your data immediately — uninstall the app, then email us to confirm purge
• Audit what we've stored — request a summary via support

6. Third parties

We do not share data with third parties. Shelfie does not use analytics SDKs, tracking pixels, or third-party marketing tools.

7. Changes to this policy

We'll notify installed merchants by email at least 30 days before any material change to data practices.

8. Contact

Privacy questions: privacy@cooe.au
Data subject requests: support@cooe.au

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