FAQ
Frequently asked questions
Is Shelfie reversible? What if I don't like the markdowns?
Yes. Every action stores enough state to be undone with one click. Original prices, statuses, and tag/collection memberships are preserved. Reverting takes effect in Shopify immediately.
Will Shelfie change my product prices without asking?
No. Shelfie never applies an action on its own. When a product hits its dead-stock threshold, the matching action is **queued** as a pending suggestion. You review the at-risk table on the dashboard, select the products you want, and click **Apply** — only then does anything change in Shopify.
What data does Shelfie store?
Product metadata (title, vendor, tags, inventory, price, cost), order timestamps to compute `lastSoldAt`, and your configured rules / actions. We do **not** store customer data, payment info, or order line items.Full details in our Privacy page.
Does Shelfie work with multi-currency stores?
Yes. Prices are stored in your shop's default currency. Markdowns operate as percentages, so they translate cleanly to alternate currencies via Shopify Markets.
Does Shelfie work with subscription products?
Markdown and badge actions work on subscription product variants. Archive and unpublish may interfere with active subscriptions — use cautiously and test on one product first.
How often does sync run?
Manual: any time you click the button. Automatic: on every `products/update` webhook from Shopify. Most stores manually sync 1–2x per week.
What happens if I uninstall?
Shelfie removes its session and webhooks. **Applied actions are NOT auto-reverted** — they remain on your products. Revert any actions you want to undo *before* uninstalling.
Can I export my Shelfie data?
On request — email [support@cooe.au](mailto:support@cooe.au). CSV export is on the roadmap.
What's the pricing?
See the [App Store listing](https://apps.shopify.com/shelfie) for current pricing.
Do you have an API?
Not yet. The internal models are stable and an API is on the roadmap. Tell us your use case.